FAQs

Before You Arrive

Park MGM is located on the Las Vegas Strip, next door to New York-New York Hotel & Casino, The Park Vegas, and T-Mobile Arena. Contact us or get driving directions to the hotel.

There are many options to get from the airport to Park MGM. We recommend either taxi or shuttle service. Taxis are available on the east side of baggage claim, outside doors 1-4. Taxis from the airport will range in cost due to traffic and route taken. Some taxis will not accept credit card payments. Guests should notify the attendant if they plan to use a credit card for payment. A variety of shuttle services is available at McCarran, and is located on the west side of baggage claim, outside door exits 7-13. Shuttles cost $7 per person and will generally take up to 25-40 minutes due to multiple stops at other hotels prior to stopping at Park MGM. Shuttle service from the airport does not need to be pre-reserved but will need to be reserved for return trips back to the airport at the end of your stay. For arranged limousine service, please contact the Concierge at 702.730.7010 between 9 AM - 5 PM or 877.459.0268.

On the I-15 heading North:
Take the Tropicana Avenue exit. Turn right on Tropicana Avenue. Turn left on to South Las Vegas Boulevard. Left at Park Ave.

On the I-15 heading South:
Take the Flamingo Road East exit. Merge onto East Flamingo Road and take a slight right on to South Las Vegas Boulevard. Pass the Bellagio and Aria. Turn right on Park Ave. Park MGM will be on your right.

There are many options to get from the airport to Park MGM. We recommend either taxi or shuttle service. Taxis are available on the east side of baggage claim, outside doors 1-4. Taxis from the airport will range in cost due to traffic and route taken. Some taxis will not accept credit card payments. Guests should notify the attendant if they plan to use a credit card for payment. A variety of shuttle services is available at McCarran, and is located on the west side of baggage claim, outside door exits 7-13. Shuttles cost $7 per person and will generally take up to 25-40 minutes due to multiple stops at other hotels prior to stopping at Park MGM. Shuttle service from the airport does not need to be pre-reserved but will need to be reserved for return trips back to the airport at the end of your stay. For arranged limousine service, please contact the Concierge at 702.730.7010 between 9 AM - 5 PM or 877.459.0268.

Airport shuttles should be booked at least 24 hours in advance. If you do not book your airport shuttle 24 hours in advance, please request for an Uber to transport you to the airport instead.

For complete details on parking, please visit the Park MGM parking information page.

Unfortunately we do not offer an oversized parking lot here at Park MGM.

You must be 21 years of age to gamble or consume alcoholic beverages in Nevada. You must be at least 21 years of age and have a major credit card to reserve a hotel room at Park MGM.

Check-in time begins at 3:00 PM. If you arrive before check-in time you may pre-register at the front desk and store your luggage at the Bell Desk until your room is ready. For those who would like a more convenient check-in experience, please visit www.parkmgm.com/checkin for mobile check-in options to expedite your check-in. Those who have checked in online will be able to make their way to the mobile check-in kiosk where room keys will be provided. This allows you to bypass our normal check-in lines to get your Park MGM experience started sooner. Check-out time is 11:00 AM. If your travel plans necessitate a later check-out, please contact the Front Desk to assist you with these arrangements. Please note that a late checkout fee will apply. Our Bell Desk will be happy to hold your luggage for you until you are ready to depart if you are not able to arrange a late checkout. For those checking out who would like to skip the line, please visit www.parkmgm.com/checkout to checkout online. 

We hear you'll soon be joining us here at Park MGM. And, no, we're not even going to pretend to play it cool; we can't wait to welcome you to Las Vegas. Park MGM is a whole new way to do The Strip, even our check-in is made for an insider just like you. Visit any of the kiosks located in our lobby and prompted messages will guide you through our check-in process. That means no lines, just a seamless way to get to your exciting plans faster. 

We have Strip View Rooms available for an additional fee and based on availability.

For military personnel, we are pleased to offer a 10% discount off our prevailing nightly rate. AAA members are also eligible to receive a 10% discount off our prevailing rate for one room when a valid AAA membership card is presented upon check-in. (Please note that the AAA discount is not available during special rate promotions.)

Regretfully, we cannot guarantee room requests, regardless of when a reservation is made, because rooms are assigned from the inventory of clean, vacant rooms that are available when a guest arrives. We do note all room requests and make every attempt to satisfy those requests.

Our rates are based on single/double occupancy. If you have more than two guests in a room there is an additional fee of $35.00 per person/per night, regardless of age. Please keep in mind there is a maximum of four guests in each room.

Our guestrooms are equipped with wireless internet. Property-wide Wi-Fi is also available.

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places.  Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places.  And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada.  Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited.  If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy. 

Rooms and suites are non-smoking. If there is evidence of smoking of any substance in your accommodation, you will incur a minimum deep cleaning fee of $500 for Park MGM rooms/suites charged to your hotel account.

Please note that e-cigs, vapors, hookahs, marijuana, etc. fall under our non-smoking policy.  Cleaning fees will be applied to smoking in areas that are non-smoking. We have designated smoking areas throughout the casino, bars, and other areas (but use of marijuana and/or hookahs is prohibited in both smoking and non-smoking areas). Contact a resort employee for location information regarding designated smoking areas.

The Park MGM pools have opened for the 2018 season. Click here to reserve cabanas, daybeds, and lounge chairs as well as get directions to the pools once you’re at the hotel.

Please note all temperatures given in Fahrenheit. Winter: December, January and February average daily temperature is 45 degrees. Spring: March, April, and May average daily temperature is 70 degrees. Summer: June, July and August average daily temperature is 100 degrees. Fall: September, October and November - average daily temperature 80 degrees.

We are dog friendly. Please select the Dog Friendly check-box option during the booking process to reserve a Dog Friendly room. Also, our Concierge or Room Reservations staff may assist you with kennel locations. Service animals are always allowed.

Yes, there is a 72 hour cancellation policy. 72 hour notice required to cancel and receive refund of deposit.

Yes. Please see the front desk upon check out and present the credit card you'd like to be charged.

During Your Stay

If you would like to apply for Marker Signing Privileges, click here to submit an online application through our secure server. Please contact our Credit Operations Department at 800.822.8645 for more information regarding Casino Credit.

We do not offer golf packages, but our Concierge can certainly assist you with tee times and arrangements to play at other fine golf courses in Las Vegas or the nearby entertainment-filled driving range Topgolf. Call the Concierge at 702.730.7010 between 9 AM - 5 PM for information and to schedule tee times at available golf courses.

The gym features state-of-the-art weight and cardio equipment and is open daily.

Yes our rooms do have the following items in them; Hairdryers, irons, ironing boards, standard toiletries (shampoo, conditioner, and lotion), alarm clocks, and room safes are provided in all of our guest-rooms. We do not provide microwave ovens. Refrigerators and cribs are available upon request for a nominal daily fee.

Our Concierge staff can assist you with booking one of the many available tours in the area. Advance reservations are not required, but the more popular tours do tend to fill up quickly, so it's best to book ahead. It is recommended that you reserve tours at least 72 hours in advance to better ensure your tour will not be sold out. For assistance, please call 702.730.7010 between 9 AM - 5 PM.

Reservations for restaurants located at Park MGM can be made up to 60 days in advance by calling our Concierge at 702.730.7010 between 9 AM - 5 PM or 877.459.0268.

Between 9 AM - 5 PM our Concierge can assist with any arrangements needed regarding child care and family friendly activities. Please contact the Concierge at 702.730.7010 or toll-free at 877.459.0268.

"Comps" are offered to rated table games players and slot players based on their previous play at Park MGM or the other MGM Resorts International properties that make up our M life Rewards program. Play is tracked on your M life card. You can also receive special hotel e-mail offers throughout the year by signing the Guestbook on our website. Visit our "Promotions" page to see additional rate specials posted two to three months in advance. We do not otherwise offer funbooks or free coupons at Park MGM.

Most special events at Park MGM such as slot tournaments, blackjack tournaments, and special casino events are held in conjunction with our Casino. Attendance is normally restricted to M life Rewards members who meet the required play criteria, and tickets are not sold to the general public. If you would like information on how to be included in these special events, please contact our Casino Marketing Department at 800.822.8276.

Wheelchairs and scooters are available at all MGM Resorts hotels for a fee. To guarantee a wheelchair or scooter, please contact our Bell Desk at 702.730.7290

Our Concierge can assist guests with private sedan reservations through a number of reputable companies. For assistance, please contact our Concierge between 9 AM -5 PM at 702.730.7010 or 877.459.0268.

The M life Rewards desk is located on the casino level next to Park Theater.

We cash in foreign currency at the casino cage, at no charge, and the rate changes daily so we can not guarantee the rate for any given day.

We cash traveler's check at the casino cage and there in no charge for this service.

After Your Stay

All items found inside Park Theater will be turned over to Park MGM Security at the end of each event.

To receive a copy of your bill, please visit mgmresorts.com/folio.

Misc

Address the package to Park MGM Las Vegas, 3770 Las Vegas Blvd. South, Las Vegas, NV 89109. Be sure to write "Hold For Guest:" on the package followed by the recipient's name, cell phone number and their arrival date. Our FedEx Office will notify the guest of their package. All packages are subject to a processing and delivery fee based on the weight of the item. For more information call 702.931.3963.

Floral arrangements, balloon bouquets, special gift baskets, food and beverage amenities, such as champagne and chocolate covered strawberries can be arranged through our Concierge team between the hours of 9 AM - 5 PM at 702.730.7010 or toll-free 877.459.0268.

The social investments made by MGM Resorts International are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at http://www.mgmresortsfoundation.org/ for more information.

Eataly is anticipated to open in late 2018 at Park MGM. Eataly Las Vegas will bring a vibrant marketplace with cafes, pizza, and a bakery just steps away from The Park Vegas.

You can order a cake through Concierge. Concierge can be contacted here.